Zambizia Support Policy

At Zambizia, we are committed to providing prompt and reliable support to both buyers and sellers to ensure a smooth and secure e-commerce experience.

Support Channels

We offer support through the following channels:

• Email: support@zambizia.com

• Phone/WhatsApp: +260 [Your Support Number]

• Live Chat: Available on www.zambizia.com during business hours

• Help Center: 24/7 access to FAQs and guides

Support Hours

Our customer support team is available:

• Monday to Saturday: 08:00 – 18:00 (CAT)

• Sundays & Public Holidays: Emergency support only (email)

Types of Support Provided

For Customers:

• Order tracking and delivery updates

• Help with returns, refunds, and cancellations

• Product information or clarification

• Reporting problems with a seller or item

For Sellers:

• Help with product listings and account setup

• Guidance on fulfilling orders and handling returns

• Payment and commission inquiries

• Technical troubleshooting and policy guidance

Response Times

We aim to respond to inquiries:

• Email: Within 24 hours (Monday–Saturday)

• Live Chat/Phone: Immediate or within 5 minutes during working hours

• Escalated Issues: Resolved within 3–5 business days

Privacy & Security

All support interactions are confidential. We will never ask for your password or share your private information without consent.

Feedback & Complaints

We value your feedback. To file a complaint or give suggestions:

• Email: complaints@zambizia.com

• Or use the feedback form on our website

Still Need Help?

We’re here for you — whether you're shopping or selling. Contact us anytime and we'll assist you with care and professionalism.